|
Title:
|
DEVELOPMENT OF A CUSTOMER SATISFACTION MODEL FOR ENABLING E-COLLABORATION IN SECOND LIFE |
|
Author(s):
|
Mitul Shukla , Nik Bessis , Marc Conrad , Gordon Clapworthy |
|
ISBN:
|
978-972-8924-82-9 |
|
Editors:
|
Gunilla Bradley and Piet Kommers |
|
Year:
|
2009 |
|
Edition:
|
Single |
|
Keywords:
|
Second Life, customer satisfaction model, collaboration, virtual exhibitions. |
|
Type:
|
Short Paper |
|
First Page:
|
119 |
|
Last Page:
|
124 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
This paper discusses the development of a dimensionalised model that addresses the differing perspectives and
experiences of visitors to galleries and exhibitions within the Second Life multi-user virtual environment. The model is
tested through a questionnaire that is accessed through a Second Life artefact. The artefact serves a further function in
enabling the gallery/exhibition owner and other visitors to a given gallery/exhibition to see how respondents to the
questionnaire have evaluated that gallery or exhibit. |
|
|
|
|
|
|
