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Title:
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DASHGOV: DEVELOPING AN E-GOVERNMENT DASHBOARD |
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Author(s):
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Greet Jans , Pieter Verdegem |
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ISBN:
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972-8924-16-X |
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Editors:
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Pedro Isaías, Maggie McPherson and Frank Bannister |
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Year:
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2002 |
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Edition:
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2 |
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Keywords:
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EGovernment tool, user-focus, performance management, accessibility, usability and design-for-all. |
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Type:
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Short Paper |
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First Page:
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143 |
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Last Page:
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148 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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In this paper we present a recently started research project called DashGov. The aim of this project is to develop an
integrated instrument for the evaluation and improvement of the performance of e-government applications, based on indepth
and systematic measurement and knowledge of user demands. This dashboard will be used for both pre- and postlaunch
evaluation of e-government applications (on the supply side), based on the study of needs and expectations of
citizens and businesses (the demand side). New information and communication technologies (ICT) provide government
authorities with a wide range of opportunities to enhance and extend their services. It is crucial that eGovernment is based
on a user oriented approach. Therefore, a successful eGovernment policy requires a profound understanding of the needs,
interests and expectations of citizens and businesses. This paper will briefly introduce the approach adopted in the
development of this eGovernment dashboard within this research project. |
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