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Title:
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CONFLICT AND DISPUTE RESOLUTION IN THE AGE OF SOCIAL MEDIA |
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Author(s):
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Irmgard Wetzstein, Peter Leitner |
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ISBN:
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978-972-8939-82-3 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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Conflict, dispute, social media, alternative dispute resolution, online dispute resolution |
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Type:
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Reflection Paper |
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First Page:
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494 |
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Last Page:
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498 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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In recent years, an increasing number of citizens have been participating in political discourses via social media, where conflicting interests then become obvious. It is argued then in this paper that social media might have the capacity to support dispute and conflict resolution processes in order to serve the societal and political needs of contemporary citizen-participatory conflict communication. Therefore, the combination of social media and online dispute resolution (ODR) is discussed and suggested as an innovative way of dealing with conflicts and disputes. Besides main concepts and definitions exemplary application scenarios are presented. |
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