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Title:
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CONCEPTUAL MODEL FOR EXAMINING
THE CONTINUANCE USAGE INTENTION OF SMART
GOVERNMENT SERVICES |
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Author(s):
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Omar Hujran and Mutaz M. Al-Debei |
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ISBN:
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978-989-8704-47-4 |
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Editors:
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Piet Kommers, Inmaculada Arnedillo Sánchez and Pedro Isaías |
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Year:
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2023 |
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Edition:
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Single |
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Keywords:
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Smart Government, E-government, Continuance Usage, UTAUT, Trust, Satisfaction |
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Type:
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Short Paper |
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First Page:
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432 |
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Last Page:
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436 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Until recently, little attention has been paid to citizens' continuance usage (i.e. post-adoption) of emerging technologies.
Recognizing this gap in the literature, this research aims at developing an integrative research model by extending the
Unified Theory of Acceptance and Use of Technology (UTAUT) framework with public satisfaction and trust constructs
which are considered as imperative factors in continuance usage of e-government services. As part of a larger research
project, this model will be then applied to examine citizens' continuance usage intention of smart government services in
the United Arab Emirates (UAE). |
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