Title:	COMPUTER LITERACY TRAINING IS AN IMPORTANT FACTOR TO IMPROVE USABILITY IN ERP APPLICATION
Author(s):	Mazhar Sadiq, Antti Pirhonen
ISBN:	978-972-8939-75-5
Editors:	Katherine Blashki
Year:	2012
Edition:	Single
Keywords:	Usability, Enterprise Resource Planning, Context of use, Computer literacy training
Type:	Short Paper
First Page:	245
Last Page:	250
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	Over the last decade, the subject of usability has received a great deal of attention. One of the reasons for this increased attention is that technology use has shifted away from experts towards ordinary individuals. The expectation for the ordinary individual to have more ease of use and to learn the product has increased. Usability, as a package, not only refers to one’s ability to use hardware, software, menus, icons, and online help, but can also be affected if the user lacks computer literacy. Recently, researchers have begun investigating the usability issues of commercial off-the-shelf (COTS) software applications, such as enterprise resource planning (ERP) systems. Within the context of the ERP application, much emphasis has been placed on software interface-related training, which is usually provided nearer the time of the ‘go live’ activity. But the importance of recognising and providing computer literacy training to employees is still not stressed enough in most ERP implementation projects. In this study, we used employee data from three case organisations to examine computer literacy. After analysing the sample organisations departmental data, we discovered that approximately 56% to 66% of employees lacked basic computer skill. Out of the three organisations, only one provided computer literacy training to its employees at the time of ERP implementation. Further analysis shows that the company that provided computer literacy training to its employees experienced positive attitudes towards the use of the product. This resulted in a decrease in learning time. In conclusion, we would like to highlight computer literacy training as an important factor that should be provided before software interface-related training.
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