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Title:
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COMPARATIVE STUDY OF USING MULTIMODAL METAPHORS IN E-FEEDBACK INTERFACES: A USER SATISFACTION PERSPECTIVE |
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Author(s):
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Abdulrhman Alharbi, Dimitrios Rigas |
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ISBN:
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978-972-8939-90-8 |
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Editors:
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Katherine Blashki |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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E-Feedback, Usability, Satisfaction, Multimodal Metaphors |
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Type:
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Short Paper |
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First Page:
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263 |
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Last Page:
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267 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This paper introduces an experimental study to explore the role of multimodal metaphors in an e-feedback platform. The aim of the study is to determine and distinguish the level of usability of these metaphors in term of user satisfaction. In order to achieve this comparative investigation, two experimental interfaces were set up and evaluated by forty users. In the first interface (textual interface), text and graphic were used to deliver feedback. The second interface of the experimental group (multimodal interface) presented a combination of multimodal metaphors (natural recorded speech, text and avatar) to deliver the same feedback content. In addition this study aimed to discuss the results that are linked to user satisfaction in terms of different rate (ease of use, confusion, nervousness and overall satisfaction). The results obtained from this investigation have shown that the group with the multimodal metaphors feedback was satisfied more significantly than the control group. |
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