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Title:      COMMUNICATION MANAGEMENT AND ITS IMPACT ON SUCCESSFUL IT PROGRAM
Author(s):      Rafał W. Cegielski , Jarosław A. Chudziak , Joanna Meyer
ISBN:      ISSN: 1646-3692
Editors:      Anna Derezińska (Guest Editor)
Year:      2008
Edition:      V III, 1
Keywords:      Communication management, stakeholders, communication tools, IT system implementation, project lifecycle, communication management process.
Type:      Journal Paper
First Page:      14
Last Page:      28
Language:      English
Cover:      no-img_eng.gif          
Full Contents:      click to dowload Download
Paper Abstract:      In this paper we discuss the role of communication management in the success of a large implementation of IT solutions. It is well known that most of project failures in the recent years are not due to technology shortcomings or lack of technical competency of the project team. It is rather caused by “softer” elements of projects including badly planned and executed organization transformation, change management process, and not well enough prepared and executed communication management among various participants of the implementation process. In the paper we present some elements of the communication management model: various dimensions of communication process, its role and objectives, as well as main participants and several modern tools and channels which can be used in the process. We give also several examples of their practical usage in real projects.
   

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