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Title:
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BEHAVIOURAL RESEARCH IN MANAGING INFORMATION TECHNOLOGY: A SYSTEMATIC LITERATURE REVIEW |
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Author(s):
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Mark van der Pas, Jannika Leckebusch and Max Schrijen |
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ISBN:
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978-989-8704-56-6 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2024 |
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Edition:
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Single |
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Keywords:
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IT Management, Systematic Literature Review, Human Behaviour, IT Decision-Making, IT Accuracy |
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Type:
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Full |
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First Page:
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45 |
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Last Page:
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52 |
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Language:
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English |
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Cover:
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Full Contents:
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Paper Abstract:
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This paper seeks to deepen the understanding of IT management as well as of the rationality of decision-making, and the accuracy of information used in IT decision-making. More specifically, this study presents a systematic literature analysis of the research that has been published in the last five years. Comprehensive analysis will help identify the primary research gaps that still exist, while also offering a summary of the most recent advancements within the field. The findings of this paper are based on a systematic review of literature, conducted using electronic database searches, a manual search, as well as snowballing. After subjecting identified papers to a quality evaluation and study selection criteria, 49 relevant publications were identified for the analysis. The SLR identified research gaps in 'IT management,' including a lack of
studies on the behaviour of organisational agents akin to the Theory of Planned Behaviour, an absence of research on decisions by gatekeeping boards and their accuracy, and a scarcity of studies on the realised quantitative benefits of IT investments. |
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