Title:	BARRIERS TO E-GOVERNMENT IMPLEMENTATION: MULTIPLE CASE STUDY IN PUBLIC SECTOR
Author(s):	Syed Iftikhar H. Shah and Dr. Muhammad Irfanullah Arfeen
ISBN:	978-989-8533-67-8
Editors:	Piet Kommers and Guo Chao Peng
Year:	2017
Edition:	Single
Keywords:	E-Government implementation barriers, Ownership of project, user resistance, ICT HR policy, Case study
Type:	Full Paper
First Page:	65
Last Page:	72
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	An e-Government is an effective mechanism that may lead to good governance, improve public service delivery, transparency, paperless environment and enhanced efficiency of employees working in public sector. Despite huge investment in e-Government projects, the success rate of e-Government projects is questionable. This research attempted to explore common barriers to implementation of e-Government projects. Multiple case study as a research method has been adopted for our research work. Three (3) case studies have been conducted in different departments involved in implementing e-Government projects. Sixteen barriers found so far are concerned with organizational, political, socio-technical, behavioral and financial aspects that affected implementation of e-Government projects. Among those six barriers such as lack of ownership of the beneficiary government entities, government staff resistance, in-adequate ICT HR policy, frequent transfer/posting of staff, in-adequate vendor experience and lack of financial resources have been found common in the case studies conducted in three Government entities. Moreover, the barriers have been prioritized depending upon feedback from the stakeholders involved in implementing e-Government projects and then validated through a survey. The findings are further analyzed and suggestions have been recommended to overcome those barriers for smooth implementation of e-Government projects in the public sector. The study provides valuable guidelines for whom who are in the process of implementing e-Government projects in the country particularly in developing countries.
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