|
Title:
|
ANALYZING USER BEHAVIOR FOR QUALITY ASSESSMENT |
|
Author(s):
|
Benjamin Weiss |
|
ISBN:
|
978-972-8939-75-5 |
|
Editors:
|
Katherine Blashki |
|
Year:
|
2012 |
|
Edition:
|
Single |
|
Keywords:
|
Indirect measures; user experience; multimodal dialog system. |
|
Type:
|
Short Paper |
|
First Page:
|
223 |
|
Last Page:
|
226 |
|
Language:
|
English |
|
Cover:
|
|
|
Full Contents:
|
click to dowload 
|
|
Paper Abstract:
|
There are a lot of possible ways to assess quality of interactive systems. For monitoring purposes in the field user and system behavior can be logged and analyzed. As an example, so called interaction parameters are frequently used as non-intrusive measures, as type and quantity of user behavior correlates with user ratings obtained by questionnaires. We present initial data from two different speech based multimodal dialog systems to discuss the idea of using other observable user characteristics not directly inheriting aspects of interactional efficiency or effectiveness, and still not intrusive as physiological measures of affect would be. |
|
|
|
|
|
|
