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Title:
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AN OBJECTIVE-BASED APPROACH FOR DEFINING
AND SELECTING THE MOST RELEVANT KPIS
FOR MEASURING BUSINESS PROCESS PERFORMANCE |
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Author(s):
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Amina Haouas, Emna Ammar Elhadjamor and Sonia Ayachi Ghannouchi |
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ISBN:
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978-989-8704-37-5 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2022 |
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Edition:
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Single |
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Keywords:
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Business Process Performance, KPI, BPM Approach, SMART Criteria |
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First Page:
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143 |
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Last Page:
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150 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The purpose of our work is to improve the performance of business processes. Our contribution consists of proposing an
approach to defining key performance indicators for a set of well-defined objectives. To test our approach, we defined a
set of objectives and KPIs, and then we elaborated a survey to match the objectives to different specific KPIs. This survey
is applied to the case study of a COVID-19 care process and is dedicated to the members of Farhat Hached's crisis unit. In
addition, we have developed a web application dedicated to the crisis unit. This application allows to: (1) add the objectives
and to manage the KPIs, (2) assign the objectives to the KPIs, (3) display a comparative table of the values of the KPIs,
(4) present a histogram for each KPI. Moreover, through this prototype we can (5) know the percentage of the achievement
of the objectives.
Furthermore, we used the DMN, based on the Signavio tool. Indeed, the use of DMN in our work consists first in matching
the objectives to the KPIs, then placing the decision rules based on the threshold values of the KPIs, entering the observed
values, and finally obtaining the result about the achievement of the objectives. |
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