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Title:
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AN INVESTIGATION OF THE CONTEXTUAL FACTORS AFFECTING THE IMPLEMENTATION OF QUALITY MANAGEMENT IN IT DEPARTMENTS IN SAUDI ARABIA |
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Author(s):
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Khalid I. AlShitri, Abdulmohsen Abanumy |
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ISBN:
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978-972-8939-83-0 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2013 |
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Edition:
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Single |
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Keywords:
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Information technology, quality management, change management, and Saudi Arabia. |
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Type:
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Short Paper |
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First Page:
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283 |
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Last Page:
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287 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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The main purpose of this paper is to investigate which contextual factors are important to consider when implementing quality management principles in IT departments. This paper starts by exploring the factors affect quality management implementation in all types of organizations and within all management levels then explain the research method that followed to conduct this study and then identify and discuss the research finding then conclude by present the recommendation that organizations should give the factors a consideration when developing their implementation approaches, and provides a guideline to show how these factors are likely to affect the implementation of quality management in IT departments |
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