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Title:
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AN EXPLORATORY STUDY ON THE ACCEPTANCE OF ELECTRONIC TAX FILING - THE CASE OF TAIWAN |
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Author(s):
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Cheng-kiang Farn , Jen-rui Fu , Wen-pin Chao |
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ISBN:
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972-98947-8-7 |
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Editors:
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Nitya Karmakar and Pedro Isaías |
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Year:
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2004 |
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Edition:
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Single |
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Keywords:
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e-Government, Electronic Tax-filing, User satisfaction, Usage Intention. |
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Type:
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Oral Presentation - 30 minutes |
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First Page:
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143 |
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Last Page:
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150 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Using the Personal Income Tax-filing as a case of e-governmental services, this paper seeks to develop an understanding of the factors that influence citizens acceptance of e-government services based on an empirical data gathered from a national-wide survey in Taiwan. A stepwise discriminant analysis was used to develop a multivariate model that distinguishes between taxpayers using different filing methods on the basis of demographic attributes, and the demographic characteristics of the taxpayers were also explored and compared in order to identify potential influential predictors to encourage the adoption of this new technology. Results indicated that there are distinguishable demographic characteristics that can be used by the government to identify those taxpayers who are most likely to adopt a particular tax-filing method, and taxpayers who adopted manual filing method differ from those who adopted electronic ones. |
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