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Title:
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AN EXPERT VIEW ON CHALLENGES IN MANAGING
IT COSTS IN THE DIGITAL AGE |
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Author(s):
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Constanze Riedinger and Melanie Huber |
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ISBN:
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978-989-8704-48-1 |
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Editors:
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Miguel Baptista Nunes, Pedro Isaías and Philip Powell |
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Year:
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2023 |
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Edition:
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Single |
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Keywords:
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IT Cost Management, Expert Interviews, Challenges, IT Governance, COBIT Components |
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Type:
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Full Paper |
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First Page:
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99 |
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Last Page:
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106 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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In the digital age, information technology (IT) is a strategic asset for organizations. As a result, the IT costs are rising, and
the cost-effective management of IT is crucial. Nevertheless, organizations still face major challenges and former studies
lack comprehensiveness and depth. The goal of this paper is to generate a deep and holistic view on current management
challenges of IT costs. In 15 expert interviews, we identify 23 challenges divided into 7 categories. The main challenges
are to ensure transparency on IT cost information, to demonstrate the business impact of IT as well as to change the mindset
for the value of IT and overcoming them requires attention to their interactions. Hence, this paper leads to a better
understanding of the issues that IT cost management (ITCM) faces in the digital age and builds a base for future research. |
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