The technological development of recent decades provided an opportunity important changes in people's lives. When technological solutions for various types of problems are presented to society and is improving the quality of life of people living in large urban centers. In this context, the concept of Smart Cities becomes an important tool for the implementation of technological resources that aim to minimize problems in several areas, such as urban mobility, natural disasters, public safety, cultural and artistic information, among others. This paper aims to present an approach based on personalization and recommendation, developed for mobile devices, which provides opportunities to the users pointing urban infrastructure problems, monitor the evolution of problem solving, as well as interaction with users who reported the same problems. To develop the approach we use the user profile and the user's reputation as structural elements of personalization and recommendation.