Title:	AN APPROACH FOR DEVELOPING DECISION SUPPORT SYSTEMS FOR MODELING OPERATIONAL PROCESSES OF BUSINESS NETWORKS
Author(s):	Tamrat W. Tewoldeberhan
ISBN:	972-98947-0-1
Editors:	António Palma dos Reis and Pedro Isaías
Year:	2003
Edition:	2
Keywords:	Models, business networks, operational processes, decision-making .
Type:	Doctoral Paper
First Page:	1051
Last Page:	1054
Language:	English
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Paper Abstract:	In the Industrial era, an era in which the concept “self-sufficiency” is considered as a trend for survival, organizations model their operational business processes to find & analyze bottlenecks, and analyze alternative solutions. Models are simulated in order to identify bottlenecks in the operational processes and to experiment different alternative solutions. In the current era, an era in which the concept “services and business networks” is considered as a major trend for survival, organizations have to model not only their own operational business process but also the business networks they are involved in. In this era, organizations provide a full service to customers by creating networks with other organizations. Each organization focuses on its core competences and outsources the rest in order to meet customer’s increasing and changing demands. In doing so, each organization need to have models that give insight into the operational processes of the would-be or existing partners, i.e. business network, in order to assess and evaluate the overall operational processes. However, creating operational level models of a business network is not easy for an organization inside the network, as the operational processes of other organizations do not appear transparent. It seems crucial to support decision makers in organizations with models of operational processes of business networks. It is the aim of this research to develop an approach for supporting decision making in business networks through operational processes modeling. In addition, the aim is to assess the usefulness and relevance of the models for improving operational processes of business networks. It focuses on a decision maker in an organization who needs operational process models of external organizations in a business network.
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