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Title:
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A HYBRID MODEL FOR THE EVALUATION OF END
USER EXPERIENCE IN A BRING YOUR OWN DEVICE
ENVIRONMENT USING MULTIFACTOR
AUTHENTICATION |
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Author(s):
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Annie Hennelly, Sharon Gurry, Kieran Flanagan and Enda Fallon |
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ISBN:
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978-989-8704-24-5 |
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Editors:
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Hans Weghorn |
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Year:
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2020 |
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Edition:
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Single |
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Keywords:
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Bring Your Own Device (BYOD), Multifactor Authentication (MFA), User Experience |
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Type:
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Full |
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First Page:
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27 |
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Last Page:
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36 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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There is a growing trend of Bring Your Own Device (BYOD) adoption in companies; the controls such as policies,
companies attitude to risk, technological solutions that offer an additional layer of security help companies to protect
themselves against risks such as data leakage or social engineering. We propose that companies focus is absolutely
warranted to ensure the confidentiality and privacy of its assets but user experience must not be forgotten with this rising
trend. In this paper we took an existing model Gupta (2018) used to measure user's intention to adopt BYOD and
modified and utilised it to further investigate User Experience (UE) in relation to Multifactor Authentication (MFA) and
BYOD. We implemented the model in a similar fashion as Gupta's study and created a number of hypothesis to evaluate
the user's response and determine their experience to be positive, negative or neutral. The results indicated that there was
not a correlation between perceived ease of use of MFA and perceived usefulness or user experience. While surprising
this too was observed by Gupta and is an area further study is required. There were strong correlations observed however
in positive perceived ease of use and personal innovativeness on users' positive attitude towards MFA which in turn
could likely impact user experience. |
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