The quality of government is a global concern, government administrations should act in accordance with the principles of the common good, transparency and agility. E-Gov is the use of Information and Communication Technology (ICT) to improve access and delivery of information, providing services to citizens, business partners, employees and other government entities. There are some models to help governments to make good use of ICT, but they do not provide a clear guide of how governments can improve their e-gov processes. This paper proposes a new model for e-gov development, aligned with ICT governance concepts and practices. This model provides a guide to government agencies to develop actions to improve their processes.