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Title:
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13 GUIDELINES ON WHY TO USE AN EPSS TO INCREASE PERFORMANCE |
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Author(s):
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Piedade Carvalho, Msc |
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ISBN:
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972-98947-0-1 |
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Editors:
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António Palma dos Reis and Pedro Isaías |
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Year:
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2003 |
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Edition:
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2 |
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Keywords:
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Performance support, traditional training, EPSS, guidelines. |
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Type:
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Short Paper |
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First Page:
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695 |
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Last Page:
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698 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Recently, Electronic Performance Support System (EPSS) method is gaining importance as a crucial ingredient in a training and knowledge management. However, its application is not free of criticism, especially in Europe, due to the few research studies on this issue. As a result, this article aims to improve our understanding about the EPSS concept, how this is evolving and which are the appropriate performance problems and issues that helps to decide whether an EPSS should be used. The author think that this information might be useful for three people categories: those who are building e-business applications, web-based training, or any technology-based system to help improve performance in the workplace; novice in EPSS, performance support,
performance-centered design, and
web-based systems design, and don't know how to get started; and those who have tried one or two projects with limited success and want to know other alternatives witch allows to do it better next time. |
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