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Title:
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MULTIPLE DIMENSIONS OF USER SATISFACTION AS QUALITY CRITERIA FOR WEB PORTALS |
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Author(s):
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Nikos Manouselis , Demetrios Sampson |
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ISBN:
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972-99353-0-0 |
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Editors:
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Pedro Isaías and Nitya Karmakar |
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Year:
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2004 |
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Edition:
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1 |
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Keywords:
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Web portals, quality criteria, users satisfaction. |
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Type:
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Full Paper |
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First Page:
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535 |
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Last Page:
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542 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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In this paper, we present the application of a quality evaluation framework assessing the multiple dimensions that might affect users satisfaction from a web portal. The framework applies a multi-criteria model that synthesizes assessment upon the multiple dimensions into a set of monitorable quality metrics. We demonstrate the application of the proposed framework in the context of the evaluation of the Greek Go-Digital e-business awareness and training portal for very small and medium enterprises (vSMEs). More specifically, we present how the results of the currently ongoing final evaluation of the Greek Go-Digital portal will be analyzed using this evaluation framework. |
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